Refund policy
Return & Refund Policy
Last updated: June 2026
Self-Serve Returns
We want you to ride happy. If you're not fully satisfied with your purchase, you can initiate a return directly through your account — no need to contact us first.
How to start a return:
- Log in to your account at serious-cycle.com
- Go to your order history and select the order
- Click "Request a Return" and follow the prompts
- Print your return label (if applicable) and ship the item back
Eligibility
- Items must be returned within 30 daysof delivery
- Items must be unused, unwashed, and in original packaging with tags attached
- Final sale items are not eligible for return
Refunds Refunds are processed to your original payment method within 5–7 business days of receiving the returned item. You'll receive an email confirmation once your refund is issued.
Exchanges To exchange an item, initiate a return and place a new order for the correct size or item.
Dropship Items Some items ship directly from our supplier partners. Return eligibility and timelines for these items may vary — details will be noted on the product page.
Questions? Reach us at SCteam@serious-cycle.com if you need help with your return.